Our COVID-19 protocols and safety measures

Safety is our number one priority. Our protocols and safety measures continue to evolve to suit the frequently changing pandemic. Please visit our website regularly for updates and changes. If you have any questions regarding our COVID-19 safety measures, please see below for a list of our frequently asked questions or contact our customer service team.

  • Health and safety is our priority

    We remain committed to providing safe environments for our clients and staff. To learn more about our COVID-19 protocols, please feel free to contact us.

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Frequently Asked Questions

My work circumstances have changed because of COVID-19 and I can no longer make my original payments, what should I do?

We realize the COVID-19 pandemic has caused financial hardship for many. We are here to help. If your situation has changed and you are no longer able to make your original payments, please contact us by either calling 1-888-354-8900 or sending us a message through our online portal.


Online Portal

The COVID-19 pandemic is affecting my mental health, what should I do?

We understand the current pandemic has been an incredibly stressful and trying time for many. You are not alone. The Government of Canada has several free resources and recommendations to assist those struggling with their mental health during this time. We encourage you to visit the following resources if you are in need of assistance:



We are here for you. We are happy to listen to your concerns and assist you in seeking advice. Please don’t hesitate to contact us using a method that suits you best.


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Where can I access additional information and resources on COVID-19?

There are many free resources you can access to learn more about COVID-19. The Government of Canada and provincial government websites are great places to start:


I need additional financial advice and support during this time.

We have included several free debt advice resources below that may be able to provide guidance during this difficult time: