What is Vulnerability
Depending on your current financial or personal situation, it may be especially hard to deal with your debts.
Consumer vulnerability is very real in this day and age. Many Canadians may already qualify for some form of vulnerability assistance to resolve their debt with Pyxis.
We assume you intended to repay your obligation but circumstances beyond your control got in the way. We have developed many options to help you navigate through these times.
Our goal is to work with you and develop a personalized solution to resolve your account(s) with us. We can also refer you to outside educational resources so you can learn how to avoid these circumstances in the future. Please review the links of our respected resources here.
Scroll down to access our Vulnerability Application.
Vulnerability is determined on a case-by-case basis
We evaluate each application with sensitivity and care, considering your unique situation before determining your eligibility.
All applications are viewed with compassion and respect
You deserve to be heard. We create a safe space that allows you to tell us your story in a respectful and judgement-free environment.
Who’s classed as ‘vulnerable’?
There’s no set definition for a ‘vulnerable’ person when it comes to dealing with debts. Anyone who finds it especially hard to deal with their debts because of an uncontrollable circumstance may be considered vulnerable.
Someone may be considered vulnerable due to:
- Declining health
- Long-term or terminal illness
- Mental health struggles
- Dementia or brain injury
- Difficulty communicating (e.g.reading or speaking on the phone)
- Learning disability
- A recent bereavement
- Other uncontrollable factors
This list includes some, but not all, of the potential situations that could leave someone in a vulnerable situation when repaying their debts. In many cases, vulnerability may be temporary.
We acknowledge these issues and want to help. For those that qualify, we offer additional support, assistance, and compassion when repaying your debts. We provide access to alternative credit solutions and educational resources to help navigate through existing debts and create future protection.
How do I apply?
You can apply for vulnerability today by filling out the form below. Once submitted, we will contact you and finalize your application.