Frequently Asked Questions
Credit Scores and Reporting
Does Pyxis Solutions report to the credit bureau?
Where permissible, we will report information on your account to credit reporting agencies, including payments and defaults. If you pay your account in full, any default will show as ‘paid in full (PIF).’ If we agree to accept a discounted amount as a settlement, any default will show as ‘settled in full (SIF)’ when it is paid. While a SIF balance represents a payment that is less than the total outstanding amount, some lenders will consider this payment when reviewing credit applications.
Once your repayment has cleared, we will inform the credit reporting agencies so your credit file may be updated accordingly. Updates are communicated to the credit reference agencies at the end of each month and will be applied to your credit file in due course.
What is my credit report and why is it important?
Building and maintaining a healthy credit score is important for many reasons. Good credit can help you earn preferred terms and rates with lenders, extend your credit, and allow you to secure a housing rental or utility account with a potentially lower deposit requirement. In some instances, employers may require a satisfactory credit check as part of their hiring process.
How can I improve my credit report and score?
Managing all of your credit accounts will show you are in control of your financial situation. Making payments to clear any unpaid defaults can look favourable to lenders and may improve your credit score. Beginning to make payments will also prevent further action from being taken, including your account being referred to debt collection agencies, additional fees/interest or legal action. For more ways to improve your credit report and score, please call our customer service group at 1-888-354-8900.
Will you update my file when I make repayments?
If your account is being reported to credit reference agencies, we will update them with details of any repayments that you make towards paying off your account.
Pyxis Solutions is not my original lender, why are you attempting to collect my debt?
Pyxis Solutions works with various lenders to acquire offending consumer relationships. Ownership of consumer accounts and the original terms/rights of the loan agreement are transferred to Pyxis Solutions, which is why you may hear from us as opposed to your original lender.
Does Pyxis add additional fees and/or interest to my account?
In some circumstances, we will charge late fees/interest as per the loan agreement terms.
Communications
I have a complaint, what should I do?
Our goal is to provide exceptional customer service for our clients. If you have a complaint, please contact us as soon as possible so we may find a solution. Our customer service group can be reached by calling 1-888-354-8900 or by sending us a message through our online portal. If your concern is still not resolved, please contact our company Ombudsman.
What happens if I ignore your communications and do not make any attempt to resolve my debt?
Ignoring your debts will not make them go away, and doing so can have serious consequences. If we are unable to reach you and you are not making an active attempt to resolve your debt, other courses of action may be considered. This may include assigning your debt to one of our collection agency partners or the assessment of potential legal action. We want to find solutions that work best for you and hope to avoid other courses of action. If you have been contacted by Pyxis Solutions, please get in touch with us as soon as possible by calling 1-888-354-8900 or sending us a message through our online portal.
I have instructed a trustee to handle my debts, what should I do?
If your account is to be managed by a third-party trustee on your behalf, please let Pyxis know right away so we may adjust your account accordingly. To discuss your account with us, please call our customer service group at 1-888-354-8900.
Why is a collection agency calling me on behalf of a debt owned by Pyxis Solutions?
Pyxis Solutions partners with several Canadian collection agencies to help rectify various outlying accounts. If you are unsure if the call you are receiving is legitimate, we strongly encourage you to contact Pyxis immediately. Please call our customer service group at 1-888-354-8900.
Make a payment or inquire about your account
How do I make a repayment?
It’s quick and easy to make a payment. You can access your repayment options by logging into your account via our online portal or calling 1-888-354-8900.
What if my circumstances change and I no longer can afford my payments?
We believe everyone deserves to find the path to financial freedom. We understand that path looks different for everyone and may change over time, depending on your circumstances. If you can no longer make your original payments, please contact us right away by calling 1-888-354-8900. We will discuss your options and find a new solution that works for your current situation. Stopping payments without agreeing on an alternative solution with Pyxis may damage your credit rating and future borrowing potential, and will result in further phone calls and/or legal action.
How do I change my payment plan amount or date?
We are happy to find solutions that work best for you, even when your circumstances change. You can modify a payment arrangement by calling one of our customer service representatives at 1-888-354-8900.
I cannot pay in full, what should I do?
Pyxis Solutions has a variety of flexible repayment plans to suit your needs. Please contact us to discuss your options and find the right solution for you. Avoiding your obligations may affect your credit rating, future borrowing potential and could result in further phone calls and/or legal action. Our customer service team can be reached by calling 1-888-354-8900, or through your online portal.
Are there any settlements/discounts available?
We would be happy to discuss your account with you, including any available settlements/discount offers. Please contact our customer service team by calling 1-888-354-8900 or send us a message through our online portal.
What should I do if I dispute my debt?
If you have a dispute with your debt, please contact us right away to avoid potential penalties. To discuss your account with us, please contact our customer service group by calling 1-888-354-8900 or send us a message through our online portal. If your concern is still not resolved, please contact our company Ombudsman.
I have paid this account already or I believe that the balance on this account is incorrect, what should I do?
If you believe you were contacted in error or if there is an inaccuracy on your account, please contact us immediately. Failing to resolve account disputes/inaccuracies may affect your credit rating, future borrowing potential and could result in further phone calls and/or legal action. To discuss your account with us, please call our customer service group at 1-888-354-8900 or send us a message through our online portal. If your concern is still not resolved, please contact our company Ombudsman.
I have a question about my account, what do I do?
We are happy to answer any questions you may have. To discuss your account with us, please call our customer service group at 1-888-354-8900 or send us a message through our online portal. If your concern is still not resolved, please contact our company Ombudsman.